Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of our CV writing and related services. By accessing or using our website and services, you agree to be bound by these Terms.
2. Services Provided
We offer CV writing, editing, cover letter creation, and related consultancy services. All services are provided based on the information you supply. We do not guarantee job offers, interviews, or employment as outcomes.
3. User Responsibilities
You are responsible for ensuring that all information you provide is accurate, complete, and up to date. We are not liable for errors or omissions resulting from inaccurate or incomplete information supplied by you.
4. Payment and Fees
All fees must be paid in full at the time of purchase unless otherwise agreed in writing. Prices are listed on our website and may change at any time.
5. Delivery of Services
Turnaround times are estimates and may vary depending on workload, complexity, or delays in receiving information from you. Documents will be delivered digitally unless stated otherwise.
6. Revisions
Most services include a defined number of revisions, as specified on our website. Revision requests must be submitted within 14 days of receiving your documents. Additional revisions may incur extra charges.
7. Refund Policy
Due to the personalised nature of our services, refunds are generally not offered once work has begun. Refunds may be considered at our discretion if no work has been completed.
8. Limitation of Liability
We are not responsible for any loss, damage, or consequences arising from the use of our services. This includes employment outcomes, delays, or reliance on the content we produce.
9. Intellectual Property
All documents we create remain our intellectual property until full payment is received. After payment, ownership transfers to you for personal use only. You may not resell or distribute our work commercially.
10. Privacy and Data Protection
We process your personal data in line with UK GDPR and the Data Protection Act 2018. Your information is used only for delivering our services. We do not share your data with third parties unless required by law or with your explicit consent. You have the right to access, correct, or request deletion of your data.
11. Consumer Rights
Our services comply with the Consumer Rights Act 2015. As our work is bespoke and produced from the information you supply, you agree that your cancellation rights under the Consumer Contracts Regulations may not apply once work has begun.
12. Website Use
You must not misuse our website. This includes attempting to access restricted areas, introducing viruses or malicious software, or disrupting website functionality.
12. Termination
We reserve the right to refuse service or terminate an ongoing service if you breach these Terms or act in a way that makes continuation of the service unreasonable.
13. Changes to Terms
We may update these Terms at any time. Changes will be posted on our website, and continued use of the service implies acceptance.
14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.
15. Contact Information
If you have any questions about these Terms, please contact us via the details listed on our website.